1. Agreement to These Terms

These Terms and Conditions govern your access to and use of the Vapes Australia website, online store, products and services. By browsing our website, creating an account, placing an order or contacting us, you agree to be bound by these Terms, together with our Privacy Policy and any other policies displayed on our website.

If you do not agree with these Terms, you must not use our website or purchase products from us.

2. About Vapes Australia

Vapes Australia is an online retail store offering vaping-related products and accessories to customers across Australia. We aim to provide a broad product range, competitive pricing, reliable service and fast Australia-wide delivery, subject to product availability and applicable legal requirements.

3. Age and Legal Eligibility

Our website and products are intended only for customers who are legally permitted to purchase vaping-related products in their location. By using our website or placing an order, you confirm that you meet the applicable legal age and eligibility requirements and that your purchase complies with all laws and regulations that apply to you.

We may refuse, cancel or hold any order where we believe age, identity, prescription, legal eligibility or compliance requirements have not been satisfied. You are responsible for ensuring that the products you order may be lawfully purchased, imported, possessed and used in your state, territory or location.

4. Product Information

We make reasonable efforts to display product descriptions, images, prices, availability and specifications accurately. However, product packaging, ingredients, colours, flavours, device appearance and specifications may vary from time to time due to manufacturer updates or supply changes. Images are provided for general reference only.

Nothing on our website is intended to be medical advice, smoking cessation advice or a recommendation to use vaping products. If you have health questions, please seek advice from a qualified healthcare professional.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products. We may accept or reject an order at our discretion, including where products are unavailable, pricing errors occur, payment is declined, delivery restrictions apply, compliance checks are not satisfied or fraudulent activity is suspected.

An order confirmation email acknowledges that your order has been received; it does not guarantee acceptance or dispatch. A contract is formed only when your order is accepted and processed for fulfilment.

6. Pricing and Payment

All prices are displayed in Australian dollars unless otherwise stated. Prices may change without notice. We reserve the right to correct pricing errors, cancel orders affected by obvious mistakes and update product information at any time.

Payment must be made using the payment methods available at checkout. You agree to provide accurate billing and payment information and confirm that you are authorised to use the selected payment method.

7. Shipping and Delivery

We aim to dispatch orders promptly and provide fast delivery across Australia where services are available. Delivery times are estimates only and may be affected by courier delays, public holidays, stock availability, remote locations, weather events, compliance checks or circumstances outside our control.

You are responsible for providing accurate shipping information. We are not responsible for delays, losses or additional costs caused by incorrect or incomplete delivery details supplied by you. Risk in the products may pass to you once the order is handed to the carrier, subject to applicable consumer law.

8. Returns, Refunds and Exchanges

Please contact us promptly if you receive an incorrect, damaged or faulty item. We may request photos, order details or other information to assess your claim. Returns, refunds and exchanges are handled in accordance with applicable Australian Consumer Law and any returns policy displayed on our website.

For hygiene, safety and product integrity reasons, opened, used or tampered products may not be eligible for return unless required by law. Change-of-mind returns may be limited or refused at our discretion.

9. Customer Responsibilities

You agree to use our website lawfully and responsibly. You must not provide false information, attempt unauthorised access, interfere with website security, misuse discount codes, copy website content without permission, use our site for fraudulent purposes or purchase products for unlawful resale or supply.

10. Account Security

If you create an account, you are responsible for keeping your login details secure and for all activity that occurs under your account. Please notify us promptly if you suspect unauthorised access or misuse of your account.

11. Promotions and Discounts

Promotional offers, discount codes and sale prices may be subject to additional conditions, expiry dates, product exclusions, order limits or availability restrictions. We may amend, suspend or withdraw promotions at any time where permitted by law.

12. Intellectual Property

All website content, including text, graphics, logos, images, product presentation, design elements and layout, is owned by or licensed to Vapes Australia unless otherwise stated. You may not copy, reproduce, modify, distribute or commercially exploit our content without prior written permission.

13. Third-Party Links and Services

Our website may include links to third-party websites or use third-party services such as payment processors, shipping providers, analytics tools or embedded features. We are not responsible for third-party websites, policies, content, availability or actions.

14. Limitation of Liability

To the maximum extent permitted by law, Vapes Australia is not liable for indirect, incidental, special or consequential loss, loss of profit, loss of data, delivery delays, website downtime or losses arising from misuse of products. Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.

15. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including courier disruptions, supply shortages, natural disasters, government action, regulatory changes, cyber incidents, power failures or other unforeseen events.

16. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of information as described in that Policy.

17. Changes to These Terms

We may update these Terms from time to time. The latest version will be published on this page with the updated date. Continued use of our website after changes are posted means you accept the revised Terms.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact Vapes Australia through our website contact page or customer support channels.