1. Introduction

Vapes Australia operates an online retail store offering vaping-related products to customers across Australia. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, create an account, place an order, contact our team or interact with our services.

By using our website, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Policy, please do not use our website or services.

2. Information We Collect

We may collect personal information that you provide directly to us, including your name, billing and shipping address, email address, phone number, order details, account login information, customer support enquiries and any information you choose to provide when communicating with us.

We may also collect technical and usage information automatically, including your IP address, browser type, device information, pages viewed, referral source, approximate location, cookies and similar tracking data. This helps us improve website performance, security and customer experience.

3. Age-Restricted Products

Our website and products are intended only for customers who are legally permitted to purchase vaping-related products in their location. We may use age-verification tools, order checks or other reasonable measures to help ensure compliance with applicable laws and our store policies.

4. How We Use Your Information

We use your personal information to process and fulfil orders, accept payments, arrange delivery, provide customer support, manage your account, respond to enquiries, send order updates, improve our website, prevent fraud, maintain security, comply with legal obligations and, where permitted, send marketing communications about products, offers and updates.

5. Payments and Order Processing

Payment details are processed securely through third-party payment providers. We do not intentionally store full payment card numbers on our website. Payment providers may collect and process information in accordance with their own privacy policies and security standards.

6. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep the site functioning properly, remember your preferences, manage shopping cart activity, analyse website traffic, support security and improve user experience. You may adjust cookie settings through your browser; however, some features of the website may not work properly if cookies are disabled.

7. Sharing Your Information

We may share necessary information with trusted service providers who help us operate our business, including payment processors, shipping carriers, website hosting providers, analytics tools, email platforms, customer service systems and professional advisers. We may also disclose information where required by law, regulation, court order or government request, or where necessary to protect our rights, users, business or website security.

8. Marketing Communications

If you subscribe to marketing communications or make a purchase from us, we may send promotional emails, updates or offers where permitted by law. You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us directly. We may still send non-promotional messages such as order confirmations, delivery updates and account notices.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures may include secure website technology, access controls, monitoring and trusted third-party service providers. No online transmission or storage method can be guaranteed to be completely secure, but we work to maintain appropriate safeguards.

10. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including order fulfilment, customer service, accounting, record keeping, fraud prevention and legal compliance. When information is no longer required, we will take reasonable steps to securely delete, de-identify or archive it.

11. Accessing and Correcting Your Information

You may request access to, or correction of, personal information we hold about you. You may also request that we delete certain information, subject to legal, accounting, fraud prevention and legitimate business requirements. To make a request, please contact us using the details below.

12. International Service Providers

Some of our service providers may store or process information outside Australia. Where this occurs, we take reasonable steps to work with reputable providers and protect your information in accordance with applicable privacy obligations.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content or security of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal requirements or business operations. The updated version will be posted on this page with a revised “Last updated” date.

15. Contact Us

If you have questions about this Privacy Policy, your personal information or a privacy-related request, please contact Vapes Australia through our website contact page or customer support channels.